SmallBizGenius Analysis
Thirdlove is a popular online retailer specializing in bras and intimate apparel, receiving mixed but generally positive reviews. Customers frequently praise the comfort and fit of Thirdlove bras, while some report issues with sizing inconsistencies and durability.
Category Breakdown
Scores based on analysis of 196 recent reviews
Customer Service
8.5/10Many reviewers praise Thirdlove's customer service, highlighting helpful and patient representatives who assist with fitting, returns, and exchanges. Several reviewers specifically mention individual representatives by name, indicating personalized and effective support.
30 reviews mention thisSizing and Fit
6.5/10While some customers rave about the perfect fit they achieve with Thirdlove bras, particularly due to the half-cup sizes, others report significant sizing inconsistencies. Some reviewers found the online fit help unhelpful, while others appreciated the personal fitting assistance offered over the phone.
25 reviews mention thisComfort
9.0/10A significant number of reviewers emphasize the exceptional comfort of Thirdlove bras, especially the wireless styles. Many describe them as the most comfortable bras they have ever worn, making them suitable for everyday wear.
20 reviews mention thisProduct Quality and Durability
5.5/10Several reviewers report that Thirdlove bras fall apart relatively quickly, with issues like stitching coming undone and fabric layers separating after less than a year of normal use. This raises concerns about the overall value proposition, given the higher price point.
15 reviews mention thisReturns and Exchanges
7.0/10Most reviewers who needed to return or exchange items found the process easy and customer-service oriented. However, a few reviewers mentioned return shipping fees and restocking fees, which detracted from the experience.
10 reviews mention thisPromotional Issues
4.0/10A few reviewers reported issues with promotional codes not working as advertised or having hidden restrictions. This led to frustration and a negative perception of the company's marketing practices.
5 reviews mention thisPros & Cons
What Customers Love
"Kat was so helpful and patient walking me through each step of the process. I immediately received the return information and my new bra will be shipped as soon as the return has been processed. Very impressed!"
"Their wireless bras are sooooo comfortable yet offer very good support"
"I Love third love bras because they have wonderful products and 1/2 size cups."
"Using the personal fitting over the phone gave me the answers to all my needs."
"I needed to return a bra and exchange it for a different size. Kat was so helpful and patient walking me through each step of the process."
Common Complaints
"Loved the style I received but the sizing is so far off from traditional bras."
"These bras are exceptionally comfortable. That is true. They also start falling apart in less than a year of normal use and gentle washing."
"Advertise $30 off $100 but it was difficult to use. The actual products that were part of the promotion were not noted on the product pages."
"Bra was not as shown or described as it was back closing but return poliicy adds $3.50 and you pay shipping both ways so not worth time and effort to retun."
"I ordered on May 1 and it is currently May 9 and the item has just now made it to the carrier."
Common Questions About Thirdlove
Answers derived from customer review patterns
Is Thirdlove legit and trustworthy?
Thirdlove is a legitimate online retailer with a generally positive reputation. While some customers report issues with sizing and durability, many others praise the company's customer service and comfortable products. The availability of half-cup sizes is a significant differentiator, and the company offers fitting assistance to help customers find the right size. However, potential buyers should be aware of the reported sizing inconsistencies and consider ordering multiple sizes to ensure a good fit.
Based on 45 reviewsDoes Thirdlove have good customer service?
Yes, many reviewers highlight Thirdlove's excellent customer service. Representatives are often described as helpful, patient, and responsive, assisting with fitting issues, returns, and exchanges. Some reviewers even mention specific representatives by name, indicating a personalized and positive experience. This strong customer service is a significant factor in the company's positive reputation.
Based on 30 reviewsIs Thirdlove worth it for small business?
Thirdlove could be a worthwhile option for small businesses looking to provide employee apparel or gifts, particularly if the business values inclusivity and offers a range of bra sizes. The company's focus on comfort and fit could make their products a thoughtful and appreciated gesture. However, businesses should be mindful of the reported sizing inconsistencies and potential durability issues, and perhaps consider ordering samples or offering employees the option to try on bras before committing to a large order.
Based on 15 reviewsWhat is Thirdlove's return policy like?
Thirdlove's return policy generally allows for returns and exchanges, but some reviewers mention return shipping fees. The specific details of the return policy may vary, so it's important to review the company's website for the most up-to-date information. While most customers found the return process easy and customer-service oriented, a few mentioned restocking fees or other restrictions.
Based on 10 reviewsHow accurate is Thirdlove's sizing?
Thirdlove's sizing accuracy is a point of contention among reviewers. While some customers find the sizing to be perfect, especially with the availability of half-cup sizes, others report significant inconsistencies compared to traditional bra sizes. It's recommended to use the company's fitting assistance tools and potentially order multiple sizes to find the best fit.
Based on 25 reviewsLooking for Something Different?
Compare Thirdlove against 522 similar lifestyle & perks options.
View Alternatives